Repeat Prescriptions
How to place an order
We are unable to accept medication requests by telephone. However there are a number of other ways you can order your prescription:
- Order online – NHS App or Patient Access
- Complete using the repeat prescription slip included with your items
- Complete a handwritten form at the Reception Desk
- Hand-write your request (in legible handwriting) listing the items you wish to order. Please then hand this into Reception or you can post through the letterbox. Please remember your name and date of birth. You will also need to write the name of your medication, dosage, frequency and quantity.
- Send an email to the practice email account [email protected]
The Doctor or Practice Pharmacist may ask you to book an appointment to discuss your request. All patients receiving repeat prescriptions will require monitoring and review of their medication.
If you have not yet downloaded the NHS App please follow the link to watch this short video which will support you. If you experience problems setting up the App please contact us.
Non-urgent advice: PLEASE NOTE:
IF YOU COLLECT YOUR PRESCRIPTION ITEMS FROM THE DISPENSARY – WE WILL TEXT YOU WHEN YOUR ITEMS ARE READY.
PLEASE DO NOT CALL TO COLLECT IT UNTIL YOU HAVE BEEN NOTIFIED THAT IT IS READY.
IF WE DO NOT HAVE A MOBILE TELEPHONE NUMBER FOR YOU, WE WILL CONTACT YOU BY YOUR LANDLINE NUMBER.
Please allow 48 hours from ordering your repeat prescription to picking up the medication.
| Dropped off | Collect |
| Monday am | Wednesday am 10.30 am onwards |
| Monday pm | Wednesday pm 4.30 pm onwards |
| Tuesday am | Thursday am 10.30 am onwards |
| Tuesday pm | Thursday pm 4.30 pm onwards |
| Wednesday am | Friday am 10.30 am onwards |
| Wednesday pm | Friday pm 4.30 pm onwards |
| Thursday am | Monday am 10.30 am onwards |
The dispensary is open on weekdays from 08:00 to 18:30.
Dispensary Leaflet
If you are a dispensing patient and would like a copy of the Dispensary Leaflet please contact us..
Questions or Queries About Your Prescription
If you have any questions about your medicine please contact us on 01270 780210. You can also email us via [email protected]
The NHS website has information on how your medicine works. Please click on the link below.
Medication Reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Proof of ID for Controlled Drugs
Please bring proof of identity when collecting a prescription for controlled drugs. You will also need to sign the register to show that you have collected the prescription.
If you are collecting a prescription for a relative or a friend – we will need explicit consent on record for you to do so. You will need to bring proof of identity, prove you have permission to act on their behalf, and sign the register.
If you are not sure if the prescription is a controlled drug, you can refer to the list below. Or you can check the prescription and it should have ‘cd’ written next to the name.
This is not an exhaustive list but it shows the main controlled drugs that we prescribe at each site. Please ask a GP or the dispensary team if you are unsure.
- Buprenorphine patches
- Butec patches
- Buccocalm
- Concerta XL
- Fentanyl
- Matrifen
- Medikinet
- Methylphenidate
- Midazolam injection amps
- Morphgesic tablets
- Morphine sulphate tablets/capsules/injection ampoules (NOT Oramorph or morphine sulphate 10mg/5ml solution)
- MST continus tablets
- Naloxone
- Oxycodone liquid/capsules/tablets
- Oxycontin tablets
- Oxynorm liquid/capsules/injections
- Pethidine
- Phenobarbital
- Physeptone
- Sevredol
- Tapentadol
- Temazepam
- Tramadol capsules
- Zomorph capules
NHS Charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.90
- 12-month prepayment certificate (PPC): £114.50*
- 3-month PPC: £32.05*
If you pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public – Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
What to do with old medicines
Please return any old/unwanted medicines to any community Pharmacy or bring them into the Surgery. Do not put these in your household bin or flush them down the toilet.
When you return medication to us, we will ask you whether you are returning any controlled drugs or loose sharps. Please avoid returning loose sharps, unless they are in a sealed sharps box. If you require a sharps box, please contact us.
If you are not sure if an item is a controlled drug, you can refer to the list below. You can also check with the dispensary team if you are unsure –
Morphine
Diamorphine
Oxycodone
Fentanyl
Methylphenidate
Tapentadol
Buprenorphine
Temazepam
Tramadol
Midazolam
Phenobarbital
Gabapentin
Pregabalin
Clonazepam
Diazepam
Lorazepam
Nitrazepam
Zopiclone
Zolpidem
About Pharmacy Stores
As qualified healthcare professionals, Pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room.
