Appointments

How to book an appointment

There are a range of options available for making appointments with the Doctor, First Contact Practitioner, Pharmacist, Practice Nurse, Phlebotomist and Social Prescriber.

If you wish to book an appointment you can do this via:

• Telephone 01270 780210 between 08.00am and 6.30pm Monday to Friday and our Reception Team will be happy to help.
• Call into our Reception Desk between 08.00am and 6.30pm Monday to Friday and speak to our Reception Team.

Book using the NHS App via the link below

Book using My GP App

My GP App

Book using Patient Access

Please note you need to sign up at reception to use Patient Access for the first time. Read more here

This service is available Monday to Friday between the hours of 8.00am and 4.00pm. Outside of these hours please contact the Surgery directly.

Seeing the Doctor may not always be necessary. Please check the Practice Team and their roles to see who can deal with your questions best.

Your appointment

When you request an appointment our Reception Team will ask you for a reason so they can book the correct appointment for you. For example if you have shoulder pain you may be able to see the First Contact Practitioner instead of the Doctor. Also some appointments need more time e.g. a cervical smear with the Practice Nurse requires a 20 minute appointment. Our Reception Team are bound by the same rules of confidentiality as the Clinicians.

Please note if you have a dental problem please contact a Dentist. For an emergency dentist please contact the Cheshire & Merseyside Urgent Dental Helpline on 0161 476 9651. They are open every day including weekends and bank holidays from 9.00am – 9.30pm.

If you need help with your appointment

Please inform the practice if:

• If you would prefer to consult with the Clinician face to face or via a telephone consultation
• If you need an Interpreter
• If you have any other access or communication needs

Cancelling or changing an appointment

We understand that circumstances arise and sometimes you will no longer be able to attend your appointment. Please support the Practice and cancel this appointment as soon as possible in order for us to allocate this to another patient. We are grateful for your ongoing support with this.

There are a number of ways you can cancel you appointment:

• Respond to the appointment reminder text using the option “cancel”
• Telephone the Practice.
• Use the feedback form on the website

Extended Hours Appointments

Our Clinical Team offer a range of appointments from 7.30am and after 6.30pm. You can select these when booking your appointment either by telephone or online.

Home Visits

The Home Visiting Teams are very busy and we ask that you attend surgery whenever possible.

If you are too unwell or too immobile to attend, please telephone 01270 780210 before 10:00 Monday to Friday.

Please let us know the nature of the problem so that the Doctor can understand the urgency of the request. Please also ensure we have your up-to-date contact details in case the Doctor wishes to speak with you.

If you have recently been discharged from hospital and need nursing follow-up, you will be seen by the District Nursing team.